References Module 2

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Module 2. Creation and management of ecotourism products and companies​​

Abdelli, M., Mansour, M., Akbaba, A., & Serradell-López, E. (2022). Sustainability, Big Data, and Corporate Social Responsibility. Evidence from the Tourism Industry. CRC Press.

Akintoye, A. & Beck, M., & Kumaraswamy, M. (2016). Public Private Partnerships. A Global Review. Routledge.

Belch, G. & Belch, M. (2019). Advertising and Promotion: An Integrated Marketing Communications Perspective. Ed. McGraw Hill. USA.

Bien, A. (2006). A Simple User’s Guide to Certification for Sustainable Tourism and Ecotourism. Ed. Center for Ecotourism and Sustainable Development. USA.

Bien, A. (2010). El Ecoturismo forestal como influencia positiva en el desarrollo Ambiental y social de Costa Rica. Unasylva 263(61), 49-53.

Blokdyk, G. (2021). Stakeholder Analysis A Complete Guide. 5 STAR Cooks.

Bly, R. (2018). The Digital Marketing Handbook: A Step-By-Step Guide to Creating Websites that Sell. Entrepreneur Press.

Borck, J. & Coglianes, C. (2009). Voluntary Environmental Programs: Assessing Their Effectiveness. Annual Review of Environment and Resources, 34(1), 305-324. DOI:10.1146/annurev.environ.032908.091450

Brewer, E. & Holmes, T. (2021). Better Customer Service. Routledge.

Buckley, R. (2002). Tourism ecolabels. Annals of Tourism Research, 29, 183-208. DOI:10.1016/S0160-7383(01)00035-4

Buckley, R. (2009). Ecotourism – Principles & Practices. Ed. Cambridge: CAB International.

Buckley, R., A. & Crabtree. (2007). Quality assurance and certification in tourism. Wallingford: CABI International.

Bustam, T.D. & Stein, T. V. (2020). Principles for Developing your Ecotourism Business Plan. Ed. Gainesville: University of Florida Institute of Food and Agricultural Sciences. USA.

Camilleri, M. (2018). Strategic Perspectives in Destination Marketing. IGI Global.

Candela, G. & Figini, P. (2012). The Economics of Tourism Destinations. Springer.

Charters, T., Chester, G., Crabtree, A., Lee, T., McArthur, S., Shelley, P., & Toplis, S. (2003). Nature and Ecotourism Certification Program. Ed. Ecotourism Australia.

Choudhary, A. & Kumar, C. (2016). Ecotourism Planning Development and Marketing. Ed. CreateSpace Independent Publishing Platform.

Conefrey, A. & Hanrahan, J. (2022). Comparative analysis of national tourism decarbonisation plans. European Journal of Tourism Research, 31, 3105-3115. DOI:10.54055/ejtr.v31i.1979

De Boer, D., van der Linden, V., & Tuninga, R. (2012). The Bottom of the Pyramid (BoP) and the Private Sector. A Value Chain Research Approach. In M. van Dijk, & J. Trienekens (eds.) Global Value Chains. Linking Local Producers from Developing Countries to International Markets, 31-42. Ed. Amsterdam University Press. DOI:10.1515/9789048514991-002

De la Riva, R. Benito, J. Lopez, C., & Polizzi, P. (2020). Expectativas de la Experiencia de Clientes para “Nueva Normalidad”. Estudios en Tiempos de COVID-19 II, ACTIVA.

De Pelsmacker, P., Geuens, M., & Van den Bergh, J. (2010). Marketing Communications: A European Perspective. Financial Times Prentice Hall.

Diamantis, D. (2004). Ecotourism: Management and Assessment. Ed. Thomson. Michigan University.

Diamantis, D. (2021). Stakeholders Management and Ecotourism. Routledge.

Dixit, S., Lee, K., & Loo, P. (2022). Consumer Behaviour in Tourism and Hospitality. Routledge.

Dixon, M. (2010). Stop Trying to Delight Your Customer. Harvard Business Review.

Drumm, A. & Moore, A. (2005). Ecotourism Development – A Manual for Conservation Planners and Managers. Volume I – An Introduction to Ecotourism Planning. US Aid.

Durham E., Baker H., Smith M., Moore E., & Morgan V. (2014). The Biodiversa Stakeholder Engagement Handbook. Ed. Biodiversa.

Durlacher, D., Dinica, V., Reiser, D., & Fifka, M. (2019). Corporate Sustainability and Responsibility in Tourism. Springer.

Eagles, P. (2009). Governance of recreation and tourism partnerships in parks and protected areas. Journal of Sustainable Tourism, 17(2), 231-248. DOI:10.1080/09669580802495725

European Travel Comission. (2021). Sustainable Tourism Implementation. A framework and toolkit to support national approaches.

Farris, P., Bendle, N., Pfeifer, P., & Reibstein, D. (2010). Marketing Metrics: The Definitive guide to Measuring Marketing Performance. Ed. Wharton School Publishing.

Fennell, D. & de Grosbois, D. (2023) Communicating sustainability and ecotourism principles by ecolodges: a global analysis, Tourism Recreation Research, 48(3), 333-351. DOI: 10.1080/02508281.2021.1920225

Fennell, D. & Dowling, R. K. (2003). Ecotourism Policy & Planning: Stakeholders, Management and Governance. In David A. Fennell & Ross K. Dowling. (Eds.), Ecotourism Policy and Planning, 331-344. CABI Publishing.

Font, X., Lynes, J. (2020). Corporate Social Responsibility for Sustainable Tourism. Routledge.

Frances, X. (2008). The Four Things a Service Business Must Get Right. Harvard Business Review.

Goodwin, H. (2011). Taking Responsibility for Tourism. Ed. Goodfellow Publishers.

Guliani, L. & Rizwan, S. (2016). Corporate Social Responsibility in the Hospitality and Tourism Industry. IGI Global.

Gursoy, D. & Chi, C. (2018). The Routledge Handbook of Destination Marketing. Routledge.

Haaland, H. & Aas, O. (2010). Ecotourism Certification –– Does it Make a Difference? A Comparison of Systems from Australia, Costa Rica and Sweden. Scandinavian Journal of Hospitality and Tourism, 10(3), 375-385. DOI:10.1080/15022250.2010.486262

Hall, K. (2019). Stories that stick. Ed. Harper Collins Leadership.

Hall, M. (2014). Tourism and Social Marketing. Routledge.

Hall, M., Gossling, S. & Scott, D. (2015). The Routledge Handbook of Tourism and Sustainability. Routledge.

Hamele, H. (2004). Eco-labels for tourism in Europe: Moving the market towards more sustainable practices. In M. Honey (Ed.), Ecotourism and Certification: setting standards in practice. Washington, DC: Island Press.

Harrin, E. (2020). Engaging stakeholders on projects: How to harness people power. APM – Association for Project Management.

Honey, M. & Stewart, E. (2002). The evolution of “green” standards for tourism. In M. Honey (Ed.), Ecotourism and certifications. Principles in practice. Ed. Island Press.

Jutkowitz, A. (2017). The strategic storyteller: Content marketing in the age of the educated consumer. John Wiley & Sons.

Kim, S. & Wang, D. (2021). Future of Tourism Marketing. Routledge.

Kotler, P. & Armstrong, G. (2013). Principles of Marketing. Ed. Pearson Education.

Koutra, C. (2017). Corporate Social Responsibility: Applications of Good Practices and Malpractices in Tourism and the Hospitality Industry in the Developing World. Ed. Nova.

Kozak, M. (2004). Destination Benchmarking: Concepts, Practices and Operations. CABI.

Krause, A. & Weir, E. (2009). Ecotourism: Management, Development, and Impact. Nova Science Publishers.

Leitao, J., Sarmento, E., & Aleluia, J. (2017). The Emerald Handbook of Public–Private Partnerships in Developing and Emerging Economies. Emerald.

Lelloltery, H.,  Puttileihalat, M.,  Sitanala, M., Seipalla, B.,  & Kunda, R. (2021). The role of stakeholders in ecotourism development. IOP Conf. Ser.: Earth Environ. Sci., 800, 012056. DOI: 10.1088/1755-1315/800/1/012056

Lennon, J., Smith, H., Cockerell, N., & Trew, J. (2006). Benchmarking National Tourism Organisations and Agencies. Routledge.

Lindberg, K. (1991). Policies for Maximizing Nature Tourism’s Ecological and Economic Benefits. World Resources Institute.

Mason, P. (2003). Tourism Impacts, Planning, and Management. Routledge.

Mazor, A., Zucker, J., Hogan, S., & Horn, H. (2019). Measuring human relationships and experiences. Deloitte Insights.

Michopoulou, E. & Buhalis, D. (2010). Stakeholder Analysis of Accessible Tourism. In Buhalis, D. & Darcy, S. (eds.) Accessible Tourism: Concepts and Issues, Channel View Publications, 260-273.

Noe, F., Uysal, M., & Magnini, V. (2010). Tourist Customer Service Satisfaction. An Encounter Approach. Routledge.

Novelli, M., Cheer, J., Dolezal, C., Jones, D., & Milano, C. (2022). Handbook of Niche Tourism. Edward Elgar.

Osterwalder, A., Pigneur, Y., Smith, A., Bernarda, G., & Papadakos, P. (2014). Diseñando la Propuesta de Valor. Ed. Deusto.

Page, J. & Parnell, L. (2018). Introduction to Strategic Public Relations: Digital, Global, and Responsible Communication. Ed. Sage.

Page, S. (2019). Tourism Management. Routledge.

Paletto, A., Hamunen, K., De Meo, I. (2015). Social network analysis to support stakeholder analysis in participatory forest planning. Society & Natural Resources, 28(10), 1108-1125. DOI: 10.1080/08941920.2015.1014592

Pascariu, G.C. & Frunză, R. (2011). Eastern versus Southern Peripherality in the EU: The Study from the Perspective of Centre-Periphery Model. Transformations in Business & Economics, 10(23B), 590-611.

Patterson, C. (2001). The Business of Ecotourism: A Complete Guide for Nature and Cultural Based Tourism Operators. Explorers Guide Pub.

Pender, L. & Sharpley, R. (2012). The management of Tourism. Sage.

Pine, J. & Gilmore, J. (1998). Welcome to the Experience Economy. Harvard Business Review.

Ray, N., Kumar, D., & Kumar, R. (2017). Tourism Marketing. A Strategic Approach. Routledge.

Reske, D. (2017). Digital Marketing in the Zone: The Ultimate System for Digital Marketing Success. Morgan James Publishing.

Reynaers, A.M. (2013). Public Values in Public-Private Partnerships. Public Administration Review, 74(1), 41-50.

Rodrigues, C. & Abrucio, F.L. (2019). Partnerships and concessions for the development of tourism in Brazilian parks: possibilities and limitations of a new governance model. Revista Brasileira de Pesquisa em Turismo, 13(3), 105-120. DOI:10.7784/rbtur.v13i3.1575

Rusen, M., Barabas, A., Măgureanu, N., & Drăghia, M. (2021). Practical Guide for Stakeholder’s Mapping.

Santos, J. & Silva, O. (2019). Digital Marketing Strategies for Tourism, Hospitality, and Airline Industries. IGI Global.

Seba, J. (2012). Ecotourism and Sustainable Tourism. New Perspectives and Studies. Apple Academic Press.

SERNATUR. (2011). Estrategia Nacional de Turismo 2012-2020. Estado de Chile.

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Smith, S. & Wheeler, J. (2002). Managing the Customer Experience: Turning customers into advocates. Prentice Hall.

Sobral, F. & Peci, A. (2013). Administração: Teoria e Prática no Contexto Brasileiro. Pearson Universidades. Brasil.

Song, H. (2012). Tourism Supply Chain Management. Routledge.

Soratana, K., Landis, A., Jing, F., & Suto, H. (2021). Supply Chain Management of Tourism Towards Sustainability. Springer.

Spenceley, A., Snyman, S., & Eagles, P. (2017). Guidelines for tourism partnerships and concessions for protected areas: Generating sustainable revenues for conservation and development. Report to the Secretariat of the Convention on Biological Diversity and IUCN.

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Swarbrooke, J. & Diamantis, D. (2015). Quality and Customer Satisfaction in Tourism: a critical approach. Butterworth-Heinemann.

Tatham, S. (2015). Using Target Audience Analysis to Aid Strategic Level Decision making. Department of the Army, USA.

Thompson, A., Massyn, P.J., & Pastorelli, J. (2014). Tourism Concessions in Protected Natural Areas: guidelines for managers. United Nations Development Programme.

Tölkes, C. (2018). Sustainability communication in tourism – A literature review. Tourism Management Perspectives, 27, 10-21. DOI: 10.1016/j.tmp.2018.04.002

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UNEP. (2002). Ecotourism: Principles, practices and policies for sustainability. Download PDF

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Wober, K. (2002). Benchmarking in tourism and hospitality industries: the selection of benchmarking partners. CABI.

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Wyman, M., Barborak, N., Inamdar, T., & Stein, V. (2011). Best practices for tourism concessions in protected areas: a review of the field. Forests, 2(4), 913-928. DOI:10.3390/f2040913

Yescombe, E.R. & Farquharson, E. (2018). Public-Private Partnerships: Principles of Policy and Finance. Butterworth-Heinemann.

Yuksel, A. (2008). Tourist Satisfaction and Complaining Behavior: Measurement and Management Issues. Nova Kroshka Books.

Zubayr, M., Darusman, D., Nugroho, B., & Nurrohmat, D. (2014). The role of the parties in implementing the policy on the use of forest area for mining. Journal of Forestry Policy Analysis, 11(3), 239-56.